Best Western Premier Tuushin Hotel

非常に快適

主要な観光地へのアクセスやコンビニの近さ、そして受付のスタッフの皆様の対応。

Everything

It was a wonderful stay, the suite was beautiful and comfortable and clean. The staff were extremely friendly!

The location was perfect

Cons There were few food options nearby

Urge rinnovamento

Posizione

Cons Hotel vecchio, personale poco accogliente, rapporto qualità/ prezzo sfavorevole.

Сотрудники пошли на встречу и приняли оплату наличными а бронь подтвердили через букинг.

Cons Цена завышена для монголии и на завтраке был не самый изобильный шведский стол.

A difficult beginning transformed into a memorable experience through thoughtful management and the exceptional hospital

The highlight of my stay was the exceptional hospitality shown by Ms. Ivy, the Food and Beverage Manager, and Ms. Yhani, the Hotel Manager. They listened to my concerns with genuine empathy and made me feel welcomed, supported and among family. Following a difficult beginning, the hotel management arranged an exceptional and thoughtful form of compensation, for which I am extremely grateful. The personal care shown by Ms. Ivy and Ms. Yhani transformed my experience and reflected hospitality at its very best.

Cons My initial experience with the reservation process was disappointing. I reported an accidental additional booking within minutes, called three times without receiving an answer after being placed on hold, and immediately emailed two hotel addresses without a response. The early handling of the situation felt rigid and left me frustrated. However, once the matter received proper management attention, it was handled with empathy, professionalism and generosity, significantly changing my overall impression.