Cambria Hotel Downtown Asheville

I would never stay there again

We had a corner room and the walls were glass. The view was beautiful. But everything else was terrible.

Cons The service was terrible. We were there fort 3 nights and the room was never cleaned even after I called and stopped at the front desk to ask for service. There was one server in the restaurant so food was cold and nobody around if you needed anything like more coffee.

The rooms were very clean and it was very quiet at night housekeeping very attentive overall the hotel was very nice ins

The host were very knowledgeable about where to dine, and they had complementary champagne for the guests

Cons Very clean inside and out in the valley attendance were excellent

Chuck, Sean and Dede went out of their way to be helpful

Great location people on third floor made lots of noise

Cons Noise with guests above us

A nice stay in a new city

Convenient to everything downtown. Plenty of shops and restaurants to choose from.

Cons Breakfast would be nice

Great location and views, but needs a room refresh and better front desk staffing.

Great location, beautiful views, good breakfast, very friendly and helpful valet staff and restaurant staff.

Cons Rooms are due a refresh. The furniture is showing its age and the window shades are barely functional. Laundry facilities were difficult to find since the were not adequately labeled and the machines only take quarters. There is no change machine, and the front desk isn’t able to make change. Who the hell carries $5 in quarters these days? The front desk was not adequately staffed during peak check in hours. There was only one person working the desk and she was not friendly, welcoming, or helpful. She neglected to give us our free breakfast vouchers or welcome champagne. I was willing to chalk that up to her being overwhelmed by the check in line, but we saw her later and she still wasn’t friendly or welcoming. Rooms could do with an information book that lists where ice machines and laundry facilities are as well as other amenities like the free coffee in the lobby since the staff did not share that information at check in. Restaurant is open for breakfast daily, but only open Wednesday to Sunday for lunch and dinner. Again, this was not clearly communicated prior to or at check-in.

Comfortable and convenient spot in the heart of Asheville

Big, bright and beautiful room...beds were very comfortable. The parking valet team was awesome: very kind and helpful. The little shop in the lobby was convenient, and it was thoughtful of the manager to comp one bottle of sparkling water when I noted that it had not been charged on checkout.

Cons The bluetooth connection in the bathroom that randomly blurted out unintelligible messages was unnerving in the beginning and somewhat annoying after that. The luggage carts are pretty unwieldy and difficult to steer, but a godsend for getting stuff to the room given the absence of bellpersons. The shades in the room were a bit worn and coming off their tracks in some places, but did the trick for managing daytime sun and nighttime city lights.