Praised forfriendly staff · good valet service
Flagged forcleanliness · food quality issues
2US · Sep 2026
I was disappointed and would not stay at this property again.
The location was good.
Cons Room smelled misty, body wash container was empty,carpet was frayed, stain on bathroom door and bathtub was old. Found a bonnet from previous guests on the floor. Upon check in, was given the wrong room and had to go back downstairs because the key did not work. The pool was closed.
1Solo · US · Sep 2026
The lobby elevators were broken my whole stay. I had to use the service elevator, which was pretty gross. They were not
Location
Cons Noisy. Broken elevators, no continental breakfast.
8Couple · US · Aug 2026
We'd likely stay here again when in Norfolk.
Staff was very helpful and knowledgeable. The valet service was superb! Location, location, etc. in downtown. Access to public transportation, city attractions, especially, Glad you are able to help keep downtown alive!
Cons Everyone will be glad when the main elevator is in service. And all the ice machines. But still a great location, and served our purpose well. In the room, there was a tear in the carpeting, some wallpaper has come unglued, and there was a steady drip in the tub. Being somewhat older, I had a concern that the bathroom floor was quite slippery, wet or dry, unless wearing soft-soled shoes. But all that is fixable.
3Couple · US · Aug 2026
I paid far too much for what I received
Location
Cons Elevator broke, issues with the lock, extremely low water pressure, old and stale
4Couple · US · Aug 2026
Nothing working, no elevator, no room service, ice machine broken, dusty, sheets on bed wrong side. Bistro employee was
1US · Aug 2026
Dear Courtyard Marriott Management, I am writing to express my disappointment with my recent stay at your hotel with my
Because it was a Marriott you will expect more, but it wasn’t
Cons Because you would no if you that is the Marriott, you shouldn’t have any problems to a certain extent