Detroit Marriott at the Renaissance Center

Dissatisfy

Location

Cons Check-in was supposed to be 4 o’clock did not get to our room until after six missed hour and a half of our concert. Room was not made up properly. Refrigerator was not cleaned out from previous guest.

All staff were very friendly and helpful. For the cost I would expect sound proof rooms

Staff. Location and the convenience of the people mover

Cons Could hear conversations in room above (well past 11) along when they used the bathroom. Some mold on shower curtain

CANCELLED ROOM AND STILL KEPT MY 300 EURO

UPDATE: NO REFUND 2 MONTHS LATER , PLEASE BE CAREFUL, ALL THE PEOPLE WHO HAD LOST MONEY HERE AND GOT CHARGED EXTRA ARE NOT LYING!!! YOU WILL EITHER COME AND THEY WILL SAY YOU HAVE TO PAY AGAIN EVEN THAT U PAID , OR YOU WILL BE TOLD TO FIND ANOTHER HOTEL. BOOKING COM STEPPED IN HOWEVER I HAVE NOT HEARD BACK FROM THEM. HOTEL IGNORED EVERY MESSAGE AND TOTALLY DOESNT CARE ABOUT YOUR STAY THERE.

Cons I wrote messages on my other booking - no response I purchased 2 days room for my friend- just to be told that -your booking has been cancelled after standing 2 hours in a row on busiest day of fireworks, but they are keeping the money for my other booking for 1 month. (Booking. com has stepped in) - couldnt enter my own room on the day of going back to airport when room card suddenly stopped working- almost missed my 8 hrs flight back home because of long rows of people. some woman complaining in the background when i came in row first for an emergency (otherwise would missed the flight) very frustrating experience that caused more money loss that expected.

My money was charged,but they claimed "your booking is cancelled" no refund after a month.

Cons THIS SECOND BOOKING WAS FOR MY FRIEND AS A GIFT.. I CAME AND THE MAN AT RECEPTION SAID THAT THE BOOKING HAS BEEN CANCELLED FOR MY FRIEND EVEN THAT I PAID FOR IT. (please check cameras and see that I came with my friend to check him in the hotel on that day after 4PM time in Detroit 22nd of june!) the man at the reception in evening took time to check my booking from my phone eventually to say that my booking has been cancelled by hotel, I was surprised because I had paid for everything and have all the proof. On that day of the fireworks we stood in a long row for almost 2 hours for a checking just to find out that they had no room for my friend that i paid for. However Hotel didnt cancelled the booking ,because I checked i had no refund in my card. I was feeling bad when on the busiest day of fireworks my friend had nowhere to stay. Car parks were all full and roads were closed. At some point i gave up that they will give me money back as i wrote many messages and got no response. I have proof of being charged and conversations saved. UPDATE: THEY NEVER REFUNDED MY MONEY. SOME TIME LATER MY BANK DETAILS ALSO GOT STOLEN

Bad, won’t be booking again.

Proximity to downtown.

Cons It’s an old and tired hotel that had dirty surfaces and carpets. Our room wasn’t cleaned or amenities replenished. There was a blood stain on the pillow. It’s very difficult to find your way out.

Location and comfort

Cons Price