DoubleTree by Hilton Hotel Austin
Housekeeping quality is inconsistent with reports of dirty sheets, missing cleaning, and moldy blankets.
Written by AI from guest reviews.
Praised forbeautiful property · friendly staff
Flagged forparking fees · cleanliness issues
It's out of the city so taking cabs is a must. But there a affordable.
Cons Far walk to room itswlf
Overall good /great cookies!
Location and staff are great
Cons The water pressure was not good . I have stayed at this location before and shower use to be great.
Small room with worn furniture and too many hidden fee
Cons Room was smaller than less expensive hotels. Paying for parking at a hotel is dumb. Fire alarm went off in middle of the night and information was not relayed well.
No more than a cheap place.
I just liked the bed and the quiet place.
Cons It's too expensive for what I get.
Overall, our stay here was decent. The lobby was clean and nice. The room was okay for the price, but the downside was t
I like the location and the staff was nice
Cons Our shower and faucet pressure was very weak. I did let the front desk know about it and they radioed in a person to go fix it while we were gone. But what the problem was, was that we left for about 4 hours and came back, and nothing was fixed. I don’t even think maintenance went up there, even though they radioed them in. There was 4 of us, so showering was doable, but just annoying and not efficient. Also, housekeeping did bring up towels, but they didnt make our beds. Which was surprising to us.
The did not sent me tge USD 50 of addtional charges that I have not used
Cons I am writing regarding my recent stay at the DoubleTree by Hilton Austin. In addition to the original cost of my reservation, I was charged approximately USD 50 in additional fees, apparently related to an incidental or temporary charge during my stay. However, I have not yet received the refund of this amount. I would therefore like to ask for your assistance in confirming the status of this charge and the refund process. Could you please let me know whether the USD 50 has already been processed for reimbursement and, if so, where or to which payment method the amount will be transferred? If the refund has not yet been processed, I would appreciate it if you could let me know what information or steps are required from my side to receive it.
