Marginal. Looking for a better hotel.
Upon arrival we were met with the night shift front desk attendant. He not only put us in another persons room and completely embarrassed us but he refused to accept his mistake and wouldn’t put us in the correct room as our reservation. When I confronted the night shift front desk attendant, he attempted to make excuses as to why he put us in someone else’s room and made it seem as if we did something wrong. He then argued about our reservation and made us very uneasy about staying here. The next day I visited with the front desk attendant again. This time it was a very polite attentive young woman. She addressed all of our concerns and gave us our third room. She was exceptional and fell right in line with our expectations. The air conditioners in both rooms operated at a lukewarm 23 degree and never cooled our room. We elected to open the sliding doors to cool our room and on our third night the room was finally cool enough to sleep well. I may note that our calls for assistance on cooling our room were never fulfilled. Breakfast, this wasn’t our first time at your establishment but the breakfast was something we paid extra for and used only once. Our previous stays at parque 93 doubletree was exceptional. In October 2025 we were pleased in every way but this experience will certainly boost us to find another establishment to meet our needs.
Cons No a/c Horrible breakfast that we prepaid for and used once. Front desk customer service