DoubleTree by Hilton Hotel Detroit - Dearborn

Staff was very friendly restaurant was good

Cons Ac unit in room very noisy and the toilet didn't flush to well

Pool thr room was nice and clean

Cons Too many kids running around unsupervised and pulled the fire alarm we had to wait outside until it was all clear the bigger problem was my autistic grand had a episode from the fire alarm noise he doesn't do well with loud noises and it took a while to calm him down

Cons I get treated bad from the housekeeper in the hotel. She wake me up 8 o’clock in the morning. Tell me you have to leave now. We have to clean the room and she start Ola‘s name. You could check with Doubletree. I gotta claim there.

Ok hotel- just manage your expectations.

Booked on only a couple weeks notice so we didn’t have a ton of alternatives. Acceptable for the price but have low expectations. It’s a well-worn hotel that seems short on staff. The hallway leading from the main lobby area back to the elevators was a bit littered and sticky as if it didn’t get cleaned often. Our room was decent, the TV system was nice. There were two different light switches that were broken, bathroom vent looked very dirty, the bathtub ‘paint’ was peeling, and the hallways often had piles of towels and/or trash placed outside rooms. Ice machines on our floor and the floor above were both out of order, so had to go one down to get ice. Our last night there was a domestic argument happening loudly two doors away which was a little concerning. I went down to the front desk to get more bathroom tissue which they didn’t have there, but said they would send up to our room, then never did. The few employees we did see were otherwise nice.

Will never stay there again front desk very tacky to help

The property still has not returned my $100 deposit stating they have but it’s still showing up on my credit card. I would like to have my deposit back.

Cons Again, the property did not return my $100 deposit stated to me that they did spoke to my credit card company looked on my statement. It is not been refunded.

Doubletree that isn't like the others.

I liked the location. The lobby was very pretty.

Cons The room i was in was next to the ice machine and community microwave. I had unfortunately overheard staff complaining about the fact that it had been draining and leaking for over a year and management had done nothing about it not necessarily sure if it's management or the owner however this is a conversation I heard outside of my door while also smelling the mildew in my room. The shower had mold in it. The shower head was clogged in some places. The actual room floor was really dirty. One of the pillows i had was stained with something i never saw before and had yo physically remove the pillow from the room. Upside, the two black women were kind to me.