DoubleTree by Hilton Hotel Jacksonville Riverfront
The staff here is genuinely friendly and helpful, but rooms are outdated with stains, chipping paint, leaky bathrooms, uncomfortable beds, and missing basic amenities...
Praised forbeautiful lobby · helpful staff
Flagged forfilthy rooms · outdated facilities
Disappointed
River, Pool and Location
Cons Room was not the best
The View, Breafast, & Ruth Chris only eases one's disappointment of the condition it's in.
The View is Spectacular. I cant speak highly enough regarding the view if you have riverfront room. The Breakfast Buffet was fantastic. The Staff were helpful, curtious, really just awesome. Ruth Chris Steakhouse, well it is a mic drop itself.
Cons My sole issue is that Doubletree is in such poor shape. DoubleTree Jacksonville is beyond past due for a renovation & have completly missed all openings even for a "Lip Stick on a Pig" fix. Another issue, I didnt like the hidden fees. I've stayed here before ( 10 years ago it was really nice so when I saw the nightly cost, it suckered me in. I'm sure I missed it but truthfully feels like I was bamboozeled b/c I missed $50 for parking, $20 for breakfast even after checking the box for adding it. It was good however on my last day I discovered that Southern Grille is only a 3 min walk ) and that place is incredible for breakfast. No need to go anywhere else !!
It was ok Just expected more from the hotel with the name and being a high end hotel
Nice and clean in main area my room had a few concerns A brown substance under table on wall Stretches on paint Fixture coming off shower
Cons Priest nice
The cleanliness of the room, the staff and most of all the view of the riverfront was amazing
Didn’t know you had to pay for breakfast but the overall stay was wonderful 😊
Cons Paying for breakfast
little dated by fine
I was very disappointed. Was not informed that you would have to to pay for parking. Which I did valet parking for each
Location
Cons The room had a smell. Carpet had stains. Cabinets very old. 11 am on Saturday morning work was being done in a room. All you can hear is hammering.
