DoubleTree by Hilton Hotel New York Times Square West

Excellent location, but a disappointing experience due to an unresolved double charge and poor handling of my billing co

The location was excellent and very convenient for exploring New York City. It was within easy reach of Times Square, restaurants, shopping areas and public transportation. The central location was definitely the best part of my stay.

Cons Unfortunately, my experience was overshadowed by a double-charging issue. Despite having already paid for my reservation through Booking.com, I was charged again by the hotel. I have raised this issue and provided the relevant payment documentation, but the matter remains unresolved to this day. The lack of a satisfactory resolution has been extremely disappointing and has affected my overall impression of the hotel.

Location, cleanliness of the room,

Cons The elevator were difficult to come by. And no mini fridge.

Paye trop chères pour la qualité

La proximité

Cons L’eau froide dans la douche pendant 3 jours , les toilettes meubles cassé et le derniers jours pas fais le nettoyage

Overall, the room conditions and facilities fell short of our expectations and negatively affected our stay. While the l

The location is perfect, the cookies are delicious, and the staff is very friendly

Cons * There was visible mold in the shower area of the bathroom. * The rooms were extremely small. * Basic personal toiletries, such as toothbrushes and razors, were not provided and had to be requested separately. * The air conditioning unit was extremely noisy. * The sink was also making a very loud and disturbing noise, even when it was not being used. Overall, the room conditions and facilities were disappointing and did not meet our expectations.

Good location average hotel

Great location for exploring Manhattan and good for subway and bus access.

Cons Busy place as expected and as other had posted previously long wait if you need lifts. AC is really noisy and can’t have the windows open at night due to street noise.

Lovely hotel in midtown.

The elevators were incredibly efficient compared to other NYC hotels. The rooftop bar was beautiful. And, most of all the staff was very helpful.

Cons There is nothing to complain about.