DoubleTree by Hilton Hotel Norfolk Airport
Rooms are clean, modern, and comfortable with good beds.
Praised forfriendly service · convenient airport location · clean hotel · delicious food
Flagged forcleanliness issues · noisy hallways · lack of nearby restaurants
Excellent
The staff were amazing
Cons N/A
Convenient location by airport, but needs improved housekeeping.
Staff
Cons Room wasn’t cleaned properly - empty bottles & toothpaste down back of door. Maybe we were unlucky?!
Welcoming staff. Clean and comfortable room. Super convenient shuttle service. On-site restaurant serving delicious food
In town to board a cruise ship a few weeks ago. I stay at this hotel the night prior, each cruise. The on-site restaurant is delicious as well as friendly wait staff. The staff at the front desk are very welcoming and accommodating. I love that they offer a shuttle service to and from the port for a very affordable fee to not only be driven to the port, but also be able to leave my vehicle parked at the hotel for the duration of the cruise. The room was very clean and comfortable.
Disappointing except for the cookies. We splurged on this one as it was the last night of our trip.
The staff was friendly and hardworking. The cookies- as always were great!
Cons We were sent to a room we couldn't access because it was already occupied. They reprogrammed our cards and sent us back o the same room even after we told them it sounded like someone was in there. Finally maintenance got involved and found out someone had already checked into the room. we were assigned another room. The handle fell off of the shower as soon as we turned it on. There was no tub. The pool was half drained and full of bubbles when we came out for an early swim before check out. We called the desk to see if pool was undergoing maintenance and/or if it would reopen. They did not followup so we called again- they said it was closed. We went back to the pool- no signage, pool looked absolutely normal- full and no bubbles. We went to the restaurant and stood waiting to be seated for 10 minutes while the employee cleaned and set tables without being acknowledged at all. There was one occupied table and 1 person sitting at the bar- it eas not busy. No excuse for being ignored for 10 minutes.
Very Good
Carl the shuttle driver was excellent..Front Desk always kind, patient and understanding..
Cons I didn't like double queen sz bed room assignment, having paid for King size bed rooom.
Not worth the price at all
Overly priced! Rooms dirty, with no breakfast included. There is a deposit fee along with another deposit.
