DoubleTree by Hilton Hotel Washington DC - Crystal City

I will seek other hotels in the area for next year's Army Ten Miler.

The room was clean and comfortable.

Cons When I arrived, with a confirmation number, I was told there was not a room for me and receptionist would have to go speak with the manager. The reservation was made months in advance. Once a room was found, I was given the wrong room number and had to return to the desk (from the 8th floor with my bags) to find out why my key did not open the room. There was no parking available in the garage. Check-in appeared to be a challenge for the three receptionists on duty as the line and the wait was long.

I liked the checkin with cookies and water. Overall location and where we were floor wise. Over all pretty clean with some outdated features.

Cons The air conditioner was not working properly and kept on the whole time without the ability to change or turn off. Had to have a tech come at night right before big event. The person who fixed it was quick and very nice. Kudos to him for being a big help.

I WILL COME AGAIN -- YOU SHOULD TRY IT. YOU'LL LIKE IT

skydome restaurant on the top floor is magnificent

Decent stay but wouldn’t stay here again

It was in a good location.

Cons The beds were too firm. Did not sleep comfortably while I was there. They also placed us in a connecting room with a stranger on the other side and it was very noisy.

Overall, we enjoyed the hotel and the closeness to the rail system.

My daughter made the reservations for us but I didn't expect to pay the $50+ dollars a night for parking but it was a deal breaker.

Cons The extra money for parking.

I would not stay at this property ever again.

Wright from the beginning of checking in not to mention the parking the tenants were mean would not allow us to go in the parking deck after paying $50 $51 to be exact to park. You will not have a parking spot. You have to park on the street. They tell us this is right after checking in and paying the $51 to park anyway so that you don’t get towed back to the inside the young lady at the desk told me my reservation have been canceled when indeed they had not been canceled. She told my reservations was canceled and charge me my card $579 when I had already paid for my room through Booking.com and I got a rate that was cheaper than their actual rate so I’m out of $179.plus the 500 that I had already now paid to her out because she just simply did not go and look in the system and see my reservations were still sitting there. I had never checked in. She lied to me because it was easier for her to deal with me in that manner so she can get the next customer but one thing she did do I can say you will get your two cookies before you leave oh yeah, no problem. She did give us how warm cookies and because I was treated so badly I didn’t even eat my cookies not anybody cared. The manager seem to have fixed. The situation got us back into our room. We pay $45 for breakfast that we didn’t even never get to eat so no I wouldn’t recommend this hotel to anyone. The park is horrible. The customer service is horrible. My husband got locked out of the room. He forgot his room key. We were treated like criminals. They did not let us back into our room because she’s saying that we didn’t have id I shows her my ID on my phone and my reservations that I’ve checked in this room and then she looks at me and said oh I need to make a key for some reason she could not make me a duplicate key.

Cons Everything I did not like about the property is in the spot that I was supposed to like about the property! I did it like that cause I know they probably will delete it anyway!!