Nice interior design, with spacious rooms, but could use some attention.
I loved the interior design of the hotel, rooms, and restaurant. There was only one front desk person that met all my expectations. She really took a moment to listen then answer all my questions thoroughly. She worked the desk the 8am morning of 8/16/2026, white lady. Everyone else either rushed me through or had a horrible attitude, especially the black woman during the 8am morning of 8/15/2026. Awful. The valet people were very nice, very helpful. Answered questions, gave directions. And there is a woman name April that waitresses in the restaurant who is especially kind. The size of the suite was nice, but it was awkward with the bathroom sink being outside of the bathroom. I love that there is a refrigerator and microwave inside the room. The sleeping area was spacious. The facilities person showed up in no time when I needed him, and the housekeepers were very diligent. The food in the restaurant was plenteous, tasted great, and had a great presentation.
Cons The attitude of the gentleman that checked me in around 11:30 pm on 8/14/2026 was sarcastically kind and didn't want to be bothered. I needed things in the room and he questioned my needs. He saw me with a 91-year old woman. The website said shower chairs were available. I needed one. What was so hard about it? And when I asked for bedding for the sleeper sofa, he acted like I asked for a whole other bed. The bag in the closet had one pillow, and a blanket. No sheets. How was I supposed to sleep comfortably without the sheet, at least one other and another pillow. The sleeper sofa pillows are too small and flimsy. The bathroom in the lobby is in a horrible space. You have to go up some steps and what felt like the back of the building. My grandmother had to take a lift to get to it. Y'all need to change that. You can build a ramp where the stairs are. Anyone with luggage would appreciate it and folks on walkers or who use a wheelchair. And if I ask for a shower chair to be placed in an accessible, please provide it without hassle. Lastly, I did not like that they would not us eat separately with the paid breakfast. I did not understand that. If it came with the room, and we all had keys, and it was verified, why did we all have to come down at the same time? It was inconvenient, because we all couldn't shower at the same time. We tried to stagger showers and eating, and they would not let us, which meant waiting for everyone to get showered and dressed before we could all eat, costing us time that we did not plan for and had to adjust our schedule. First time encountering that.