Embassy Suites by Hilton Anchorage

Honestly, I was extremely disappointed. For trash bags to stay out in the hallway for two full days is ridiculous for a

The water fountain and decor at the front entrance were nice. They definitely represented Alaska. People at the front desk were very friendly and a pleasure to work with. Bartender at happy hour and chef for morning breakfast. We’re always nice as well. Honestly, it was the happy hour and the breakfast that made the steak tolerable

Cons Reservation was messed up. I had told the lady on the phone I needed a reservation through Friday and it was booked through Thursday. When I tried to extend a day, I was being charged over $200 more for that day than I was the other days. We packed our bags and left. For two full days, there was trash left outside of two of the hotel rooms on our floor. I actually took pictures so that there were date stamped to show that I wasn’t making this up. Online description said there was a hot tub. Yes there was a hot tub, but they neglected to say that it wasn’t working! Huge loss!!!!! For the money that we pay daily, it’s a shame that I had to ask for service every day. I don’t expect somebody to come clean the entire room during our stay, but at least make the bed and make sure we have clean towels. For a Hilton, this should be bare minimum.

Customer service lacking

Hotel nice but female bartender needs some training on customer service. Side talk and treating customers like we are there for her… prefer to avoid after spending plenty on rooms for family…

Very Happy With Our Stays Here

We used this hotel as a base for our travels to different national parks in Alaska. It worked really well. The rooms are clean, the staff is very friendly and the hotel lobby and public areas are well maintained. The hotel is within walking distance of grocery stores and a few fast food restaurants.

Smooth checking in

Great hotel. Clean and staff are excellent.

Great Event Sales Staff

I recently had the pleasure of working with David Douthit in the Sales Dept. He is helping us arrange an event for August and he is fabulous to work with. He is quick to return calls, very concise and professional, and flexible with our special requests. This is a great, central location with tons of parking. I would highly recommend booking an event at the Embassy Suites in Anchorage.

Consistent high service and perfect for families

This is exactly the hotel my family and I needed after a disappointing stay at another hotel. The most convenient amenity in this property is the card operated laundry room (We had a bunch of laundry after traveling for a few days) and this saved us from having to find a laundromat! Hotel location is about 10 minutes away from Alaska railroad station, which was very convenient for our morning train. I especially want to recognize Grace (Front Desk staff) for the fantastic support and service right from our checkin time!