Embassy Suites by Hilton Charlotte Uptown
Rooms are clean and spacious with good location near Spectrum Center, but beds are uncomfortable and bathrooms have poor ventilation.
Praised forgreat service · excellent location
Flagged forhigh parking costs · cleanliness issues
Everything was wonderful
Cons The view of the city
Great Customer Service
Staff was extremely helpful with accommodating my requests. Especially Ron, he was great and made my whole experience easy and satisfying!
Couples vacay
The breakfast was amazing!! Ms. Ann kept us entertained all while maintaining cleanliness in the environment. She has great customer service skills and cares so much about people. Anytime mine or my husbands drink was empty she was on top of refilling it for us, when she didn't even have to do that for us! We need for people like that in the world.
Good food and great staff especially Ms. Ann
Ms Ann was amazing and so happy to talk with me and others in the breakfast area
Easy and very clean buisness trip
Ron G was extremely helpful and pleasant.
Wake up the day
Unique experience to start the day when upon arriving at complimentary breakfast to hear Ms Wanda singing her own words of welcome to guests. She creates best made to order eggs and has great smile. Also giving her warm attention to seated guests is Ms Ana. Thank you and your team.
