Embassy Suites by Hilton Dallas Park Central Area
Rooms smell like marijuana and cigarettes, have musty odors, sticky surfaces, and poor maintenance with broken doors and leaking ceilings.
Praised forfriendly staff · great location · delicious breakfast
Flagged forcleanliness issues · amenities not fully functional · room maintenance problems
Cons Hot and musty smelling didn’t even stay here
The personnel were great, and very helpful. Very friendly and professional.
The breakfast menu was good, but the preparation was not very good. The potatoes were overcooked, and so was the sausage.
Cons I saw several cockroaches in my room as soon as I entered. First time I encountered Cockroaches in a Embassy Suites room.
BEWARE: Vehicle Stolen After Following Hotel Staff Instructions My wife, granddaughter, and I arrived at the Embassy Suites by Hilton Dallas Park Central Area on May 28 at approximately 10:00 p.m. after a six-hour drive. Because our high-profile pickup truck would not fit in the underground parking garage, we went to the front desk to ask for guidance. The front desk employee, Latasha, informed us that we could park directly outside the front entrance under the awning as long as we displayed a parking slip she provided. We specifically asked whether there was any risk of being towed, and she assured me that as long as the slip was visible on the windshield, our truck would be fine. The following morning, May 29, after breakfast, we walked to the front desk and immediately noticed our truck was no longer where we had left it. Latasha was working that morning, and when we questioned her, she went to the back office after we requested to speak with a manager. Instead, another male employee came out to address the situation. After I explained what had happened, his response was, “We don’t tow.” Our 2021 Chevy Silverado Carhartt Edition had been stolen from directly in front of the hotel entrance, under the awning, after being parked there at the direction of hotel staff! What was supposed to be a relaxing getaway weekend with our granddaughter quickly turned into dealing with police, insurance and the claim process, & OnStar, all while coping with the theft of our only vehicle. I encourage future guests to carefully consider their parking options and ask detailed questions about vehicle security. Based on our experience, I would recommend choosing accommodations that offer secured parking or valet services.
Bargain hotel for a night, decent price for big family.
You get what you pay for.
Cons Burnt out lamp stand in room, dirty shower
The location
Cons The ac didn't work, waiting for the elevator took at least 7- 10 min every time, the pool was closed it really was a uncomfortable stay
You need to hire another maintenance or something
Your breakfast and a happy hour
Cons It was very very hot in my room I called the maintenance he never came
