Embassy Suites by Hilton Richmond
Rooms have good layout and renovated furnishings but suffer from serious maintenance issues: dirty bathrooms, mold, damaged fixtures, poor temperature control, and fra...
Written by AI from guest reviews.
Praised forfriendly staff · excellent breakfast
Flagged forroom cleanliness issues · need for updates in rooms
Area
Cons A/c and door bathroom door didn’t lock
It was not worth the price and very disappointed in Embassy Suites.
The managers reception and breakfast.
Cons The rooms needed updating and cleaned.
Not happy. Disappointed was planning to stay 2 more days but move to another hotel instead.
The room was big. The 2 tvs. It's was quiet were I was at. The hotel was close to alot of other stores.
Cons I couldn't t make my room cooler. So I didn t get much sleep do to trying to cool off at night. I was giving a fan but the fan only blew hot air. Also I was told by the maintenance man that the air coming out of the vent was 58 degree. That was a lie. I know cold air when i feel it. 30 years service man in HVAC UNIT. Bathroom door was broken door for refrigerator was off the hinges.
We will be back our home away from home
Over all it was great
Cons Over all great
Great stay!!
Nice, clean accomadations. Great made to order breakfast. I will be returning to the hotel!!n/a
Okay
The staff was very nice.
Cons The room had a bad odour. The coffe machine wasn't cleaned. The matress on the sofa bed had stains. And they tried to charge my credit card twice, not sure why.
