Embassy Suites by Hilton Richmond

Not happy

Easy to get to. Convenient to several restaurants

Cons Bathroom was outdated and not clean. Air conditioner broke 2 nights and temp in room was 75’. Maintenance came both nights and said the actuator had shut off. Weren’t offered to move rooms after repeated calls about air conditioner. Terrible odor in the restroom near our conference room. Breakfast buffet had gnats/small flies in and around the bread and muffin container.

Good customer service

My experience was a great one! Our breakfast attendant Daryl was superb!

Stay away!

Nothing, mold in the rooms. Stay away.

Cons Everything, front desk was rude. Mold in the rooms plus No working A/C throughout the hotel yet they still rented rooms out.

An Unforgettable Hospitality Experience at Embassy Suites Richmond!

I don’t normally take the time to write reviews because life keeps me incredibly busy, but Mr. Daryl at Embassy Suites Richmond absolutely deserves to be recognized! His exceptional customer service during breakfast was nothing short of phenomenal. From the moment I encountered him, he had a way of making every guest feel welcomed, valued, and genuinely cared for. His kindness, attentiveness, professionalism, and warm personality immediately made me feel as though I was back home in Louisiana surrounded by genuine Southern hospitality. I have stayed at some beautiful hotels and even some of the finest resorts, but I can honestly say that I have never experienced this level of authentic hospitality in the hotel industry. Mr. Daryl wasn't simply doing his job, he was creating an experience. He paid attention to each guest, anticipated needs, offered assistance with sincerity, and made breakfast feel like something much more than just another hotel amenity. Mr. Daryl is an absolute asset to Embassy Suites Richmond and deserves his flowers! Employees like him are the reason guests remember a property long after they check out. His presence brightened my morning, and his hospitality made my stay that much more memorable. To anyone considering staying at Embassy Suites Richmond: you won't go wrong! And if you're lucky enough to encounter Mr. Daryl, take a moment to tell him how much his kindness means. People like him deserve to know that their efforts are noticed and appreciated. Thank you, Mr. Daryl, for an unforgettable display of hospitality. I won't forget the way you made me feel welcomed and valued. Embassy Suites Richmond is fortunate to have you, and I sincerely hope management recognizes what a remarkable representation of the hotel you are. Keep shining, Mr. Daryl! Your hospitality is truly a gift.

Daryl at breakfast

Daryl the morning breakfast server makes the whole place. My shower was a bit beat up and looked liked I caulked it !

The staff was friendly and helpful. Breakfast was good.

Cons The sink in our room would not drain. The safe did not work. The elevators were aweful--slow, breaking, etc. The AC throughout the entire hotel was not working properly. It was HOT!