Outstanding service
Clean and ordered
Cons Nothing
Fairmont The Norfolk
Staff excel with genuine warmth and attentiveness.
Praised forfriendly staff · excellent location · fabulous food
Flagged forrooms need upgrading · lighting in bedrooms is insufficient
Outstanding service
Clean and ordered
Cons Nothing
A delightful experience
The Norfolk is a genuine oasis in the heart of Nairobi. Despite being in a busy city, the hotel feels calm and secluded, centred around a beautiful courtyard and gardens that provide a welcome retreat from the bustle outside. The facilities are excellent, particularly the gym and pool, which were both well maintained and a pleasure to use. What really stood out, however, was the warmth and professionalism of the staff. An elegant hotel with real character, exceptional hospitality, and a wonderfully relaxing atmosphere. I would be delighted to return.
Excellent séjour.
Très bel environnement, Grand confort et personnel charmant. Il manque un restaurant en plus pour varier les. Noix.
Cons ne
Bellissima, coloniale. Primo hotel di nairobi tenuto molto bene
Cons Moquette in camera
Excellent stay at the Norfolk.
The beautiful gardens and history of the hotel
Cons The rooms could do with a simple refresh
A wonderful stay in the heart of Nairobi!
This historic hotel, dating back to 1904, has a unique charm and a magnificent garden filled with exotic flowers and beautiful trees, creating a peaceful oasis in the city. The rooms are spacious and comfortable, each with a lovely terrace. While the décor is not the most modern, it adds to the hotel’s authentic character. The fitness center is excellent, the breakfast is superb with a great selection, and the service is truly exceptional. A perfect choice for anyone looking for charm, comfort, and outstanding hospitality.