Four Seasons Hotel Austin

Wonderful View

A rare update due to a starkly better experience. The commercial sales director was wonderful and was able to resolve a booking issue. So after previously having nothing but bad times here (loud construction noise, water going out in my room), I gave Four Seasons another shot. I’m leased to report that I can see what (some) of the fuss is actually about with these good reviews. From the bellman to the housekeeping to concierge, the hotel staff was wonderful. The room was clean, especially the shower which was spotless. The view was amazing from the 9th floor overlooking ladybird lake. The TV…. Did not work. Chalk it up to a mundane could happen anywhere issue I guess. There was also a minor communication gap about it, again, whatever. As a guy that likes bottled water in my hotel, I’m happy to report there was water everywhere. In fancy glass bottles, I think they gave me like 8 of them. Overall this is a really nice hotel, in an excellent location.

Disappointing experience

I've had nothing but poor experiences here. The first time I stayed here they had me in a room with loud construction noise, the water went out in my room, and the lobby bathroom was out of order, among other things. When one books a 5 star hotel, one expects to be able to sleep and go to the bathroom. A few weeks ago my colleague and I tried to book rooms for an upcoming conference being held on location. His booking went through, but I was told mine did not because the block was now full. When I called customer service, they reached out to sales team, and said their best offer was a room at twice the cost. Very disappointing experience. Sales team did reach back out, so it's possible I'll see what the positive reviews are about in the future.

Wonderful spot in Austin; resort style vibe in the middle of downtown.

This was a pleasent surprise. Off the bat, this has the vibe & quality of a resort style Four Seasons property - but located at the heart of Austin Downtown. It was peak time during our visit, as its the World Cup, and one of the teams were camping there. Despite of the occupancy rate pressure; service was impeccible. This is a good Four Seasons property, and for sure the best 5 star experience in town by far.

Centrally Located 5-Star Four Seasons in Austin

Exactly what you would expect from a Four Seasons. The staff were incredibly friendly and attentive, the rooms and amenities were of incredibly high quality, and you can't beat the location. The hotel is in the heart of everything, and so many great shops, bars and restaurants are within walking distance. My room also overlooked Lady Bird Lake, and the views were incredible. Since I was here on business I didn't spend a ton of time at the hotel however, I did have a drink at the bar in the lobby, which was erred in a glass cowboy boot which was fun. The hotel also had a partnership going with Vivrelle which I thought was cool. Would highly recommend choosing this hotel whether you are in town for business or leisure, it's hard to beat.

Great luxury hotel. Beds extremely comfortable

Cons That the very high room rate didn't in include breakfast

Amazing luxury experience

Amazing luxury hotel in the heart of Austin. Note: Didn't pay for the stay so no commentary on the actual value. The Four Seasons Austin is an institution as far back as I can remember in Austin when it was the only luxury hotel in town. Located right next to the river, overlooking the congress street bats as well. A bit off from dining or other drinking venues, but downtown austin isn't big enough that a 10 minute walk can't get you to where you want to go. The lobby itself is impressively luxurious, opening onto a grand bar, seating areas, and then check in areas tucked away. The service is impeccable, from the valet at the front to the front desk. Definitely the 5 star feel. The room itself is very well appointed, luxurious bedding, heavenly bed, large sitting area. Doesn't really have a great work desk which is an issue for business travelers, but perfect for vacation. Great complimentary coffee and tea selection. Bathroom is also very well appointed, shower pressure is amazing, and very large bathroom. The rest of the property is also amazing. Lobby bar is great, nice restaurant and outdoor patio overlooking the river, and easy access to a running trail. Very highly recommended.