Grand Kempinski Hotel Shanghai

Worth a 5 star

They are worth a 5-star. Great view, great location, friendly staff, good breakfast, good-quality bed, pleasant front desk interactions, and experienced concierge... all were perfect.

Excellent for Lady in red team

I would like to extend my sincere appreciation to Katherine and the entire Lady in Red team at Grand Kempinski Hotel Shanghai. Their personalized service truly stood out—attentive, thoughtful, and delivered with genuine care. A special thank you for handling the air conditioning issue with such professionalism and efficiency. The team acted promptly and ensured a smooth resolution, which made a significant difference to my stay. Overall, the experience was top-notch, reflecting the high standards of the brand. That said, there is an opportunity for improvement within Housekeeping. The cleanliness standards and consistency of service should be enhanced. Turn-down service varied from day to day, and amenities were not always fully replenished, which fell short of expectations for a hotel of this caliber. I look forward to returning and hope to see these areas refined, as the service excellence from the front-of-house team is truly commendable.

Have a Beautiful View of the Bund and The Pearls Tower

We Really Happy to stay in this Hotel, especially Miss Judith and Grace have excellent service. We will come back to this Hotel👍👍👍

BEST SERVICE AND HOSPITALITY EVER

We really Happy to stay in Grand Kempinski it is our second time for the New Years and we deeply appreciate Miss Judith and Miss Grace really wonderful service and hospitality....Mrs Judith and Miss Grace have given us the most Excellent Service ever.. Will come back again for sure..Go Grand Kempinski Shanghai

Very good arrangement

The hotel staff was very friendly and kind and very cooperative in their hospitality and service. Finally, I would like to express my special thanks to Ms. Eva, who was very friendly and honest in her cooperation and was responsive in a cheerful manner. Thanks AHosseiny

Excellent Stay with Memorable Service at the Grand Kempinski Shanghai

We stayed for 5 nights (18–23 July 2025) in the Club Bund View King Room with Executive Lounge access, and it was truly a wonderful experience. The room offered stunning views of the Bund, and the overall ambiance of the hotel was elegant and relaxing. A special mention goes to Ms. Yudith, the Club Lounge Manager, and her team, who provided consistently attentive and professional service throughout our stay. They made us feel genuinely welcomed and ensured that every visit to the lounge was a pleasant one. Their warm hospitality truly elevated our experience. One small area for improvement would be the check-in process for Executive Room guests. Upon arrival, we informed the lobby ambassador that we had booked an Executive Room, and in our experience with other hotels, such guests usually have a dedicated check-in/check-out service at the Executive Lounge. However, in this case, we were led to the front desk instead, which was a bit unexpected. While the check-in was smooth, we feel that offering Executive Lounge check-in would enhance the first impression and reflect the premium image of the hotel. Overall, we thoroughly enjoyed our stay and would not hesitate to recommend the Grand Kempinski Shanghai for its comfort, location, and outstanding service from the Executive Lounge team. We look forward to returning in the future.