Grand Oasis Cancún

Km 16.5 Boulevard Kukulcan, Cancún, Q.R., 77500

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72/100

READ FROM 24,168 REVIEWS ACROSS THE WEB · 3.6 AVG · REFRESHED JUL 2026

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Guest reviews

4 across the web

Across the web

Staff – There were a few great staff members who definitely made the experience fun, but overall, most seemed pretty unhappy and unwilling to go the extra mile. For example, we had a mojito and wanted to switch drinks, b…

Room tours

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Where it is

Km 16.5 Boulevard KukulcanCancún, Q.R., 77500

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Amenities

56 listed

Connectivity

Wi-FiWi-Fi in public areas

Food & drink

RestaurantBarBuffet dinnerRoom serviceBreakfastBreakfast buffetNightclubCoffee maker in some rooms

AWFUL 😔😞 Terrible service! Gross 🤢 food! Spent a week there hungry every day! I will never go back! I wanted to add details about my trip. it was supposed to be quiet time for my husband and I. our shower never worke…

Across the web

My experience at Grand Oasis Cancun was quite disappointing considering they market themselves as an “exclusive” resort. Visually, the hotel is beautiful and has some nice areas, but the service and customer attention l…

Across the web

It's beautiful outside. They have resident peacocks everywhere. Really pretty, captured probably like 50 photos. Also have a coy fish pond and the plants, trees and flowers around the courtyard made for tons of great pho…

Minibar in some rooms

Pool & wellness

PoolOutdoor poolHot tubFitness centerMassageSaunaSpaHair salonSpanish

Parking & transit

ParkingSelf parkingValet parkingAirport shuttleLocal shuttle

Recreation

Beach frontGolfTennisGame roomCasinoActivities for kidsKids' club

Services

Front deskConciergeFull-service laundryHousekeepingBusiness centerMeeting rooms

Accessibility

ElevatorAccessible

In the room

Air conditioning

Table serviceAll inclusive availableSmoke-free propertyCredit cardsDebit cardsBaggage storageCurrency exchangeGift shopKid-friendlyBabysittingDoctor on callEnglishPrivate bathroomBathtub in some roomsShower

Source: across the web