Grand Pela Hotel & Suites

Great

The team were great and responsive. Customer care was great

Cons Wifi. So unstable

The reception staff who checked me in gave me the worst room 303 on 3rd floor, the Airconditioning unit in this room is installed on top of the rntrance door, it can't cool the room at all. I had to fight to get my room changed till 1am in the night. Very bad guest service experience

It took ages to find my booking. You can imagine that after a long trip this is not ideal. The bathroom had only one small towel (most hotels have several sizes to accommodate various needs - e.g. larger towels for women). The bathroom mat, edges of the tiles, and the ceiling were mouldy. Staff were helpful and very polite. I can’t fault them.

Disappointed

The pool and gym.

Cons The hotel was not aware of my reservation on arrival, I took over 30min at the reception as they are sorting out my check-in.. The toilets are very raised in the rooms. If not tall you will need something to step on to use them. The reception informed me that all their rooms have toilets raised. I paid cash(dollars)on checking in and I had some change to be refunded. I was informed that I would get the change during the course of my stay. By checkout time(4 nights stay), the change was not ready and I had to forfeit it since I had to leave to catch my flight.

I had a pleasant experience. My stay was relaxing and peaceful.

Private and quiet. I cherish my privafe and quite space.