Grand Resort & Residences

The rooms were clean and modern. I booked two luxury queen rooms. When I arrived they tried to downgrade one of my rooms. I assume they didn’t have two of the rooms I booked available, so one room was upgraded and was absolutely lovely. The rooms were clean and comfortable. The other downside is the hotel is connected to a casino and one of the rooms was right above the casino who had music playing loudly and it was disturbing. For an upscale hotel you would think that they would have more soundproof walls. Belize is a very humid country so it would have been nice of the hallways were air conditioned. It was very stuffy and uncomfortable while waiting for the one small elevator. The staff were friendly, but not very responsive. The telephone in my room didn’t work so I ordered room service through WhatsApp. The message wasn’t read or responded to for over 30 minutes. I received a response after I came downstairs to place my order. Additionally, staff didn’t really assist my travel companions when they requested to change rooms because of the music coming from the casino.

Clean room; friendly staff

Clean room and great helpful staff. I would prefer better dining options

The rooms were very clean, staff was amazingly friendly and polite each day. Always smiled and maintained professionalism. Made sure we were safe and offered tours that were friendly and safe. I will definitely be back next year April. It was 10/10.

Property is very nice. Customer service on point. Very clean. Only issue was mosquitoes when in the pool or by the outside bar

Our stay here was perfect. Will stay there again and again. The staff was beyond amazing and extremely professional. The facility is beautiful and the rooms are great. The beds are really comfortable. We also absolutely loved the Chinese food menu. Ate at the hotel restaurant on several occasions because we loved the taste, and it was very convenient. Definitely recommend.