Hanoi Le Jardin Hotel & Spa
Spacious clean rooms with comfortable beds and great showers overlook the Old Quarter streets.
Written by AI from guest reviews.
Praised forfriendly staff · good breakfast · convenient location · spacious rooms
Flagged forcleanliness issues · small family suite · limited breakfast options · noise from outside
Very comfortable and friendly, good variety on the doorstep and walkable from the Old Qtr.
Cons Light switches (located behind the mattress) for turning off at night in queen bed format is strange. Suggest some form of notice or signage be provided as heard a number of others being unable to locate them.
Brilliant
Friendly staff and great restaurant
Cons Nothing ….all good
It was great until check out time
Female staff on our check-in was really friendly and nice. The hotel itself was nice, comfortable and we enjoyed our stay here up until our check-out experience
Cons Unfortunately, our departure left a very bad taste in our mouths due to an accusatory interaction with a male staff member. Because of an early flight, we checked out the night before. During checkout, he repeatedly questioned us about a missing laundry bag and a room adapter. Despite telling him clearly the first time that we did not take the laundry bag (we left it inside one of the bottom bedroom drawers) and that our room never even came with an adapter, he came back a couple of minutes later to ask the exact same questions. He went as far as saying he "saw us use it" for outside laundry, it came back with our clean laundry then I left it in one of the bottom drawers. It felt incredibly unprofessional, accusatory and defensive instead of them simply doing a thorough room check first. I asked him if they found it but didn't get an answer. They have plenty of time to check the room until our grab car came. Quick to accused us but apparently hard to quickly check the room. It ruined what was otherwise a lovely stay.
Friendly staff and good location
Top Hotel mit gutem Service.
Gutes Hotel mit angenehmen Service. Das Personal ist äußerst aufmerksam und hilfsbereit. Ein Problem mit unserer Klimaanlage wurde sofort mit einem kostenlosen Zimmer-Upgrade mitten in der Nacht gelöst. Das Frühstücksbuffet ist sehr gut und beinhaltet alles, was man braucht. Die Lage ist ideal, da sich das Hotel genau am Rande des wuseligen Zentrums befindet. Wir waren rundum zufrieden.
Cons Die Topper der Betten sollten regelmäßiger ausgetauscht werden. Leider ist im Badezimmer das Wasser beim Duschen immer übergelaufen.
The staff are very helpful and the bed and pillows are comfortable.
Cons You can just skip the hotel breakfast and enjoy the pho right in front of the hotel.
