8Solo · BR · Oct 2026
Funcionarios atenciosos
Cons Praia muito feia
Carr Federal Libre 307 Cancun-Tulum Km 248-868, Cancun, Q.R., 77580
Hilton Cancun, an All-Inclusive Resort
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Hilton Cancun, an All-Inclusive Resort
Hilton Cancun, an All-Inclusive Resort
Praised forgreat service · clean rooms · good food
Flagged forlack of beach amenities · overpriced for offerings
Funcionarios atenciosos
Cons Praia muito feia
No pagaria lo q cobran por ir a ese hotel mala relacion costo calidad
La habitacion
Cons Pisicina con agua sucia que para bada me atrevi a meterme Playa sucia aunque eso no depende de el hotel sino del cambio climatico
The stay was great
The amenities
Cons We were there for my sons birthday and all the stuffs that was supposed to be delivered in the room for his birthday was never delivered
It was my 3rd time in Hilton, property is perfect! Super clean, staff friendly, service amazing!
Cons Pool!!!! It should be fixed!!!! Every single day so many kids and even adults got cut!!!!! Super sharp small tiles in the pool! My 2 year old son got really deep cut on his leg! One boy was escorted out by medical personnel with cuts on his belly and leg! Food was perfect in Steak House and Italian restaurant, but not in Mexican buffet!!!!! We are family who doesn’t eat pork, and for guests like us there is nothing to eat except rice! Rest of the food all kind of different pork dishes((((
As a foodie the food was great. Some staff were so friendly. Shout out to Angel at the lobby bar, Ameryka and this nice lady that cleaned our room n arranged my jewelry for me.
Cons Most staff kept speaking Spanish, some were not friendly at all, and the beach water was not good.
What a great team!
Great service from the amazing staff