Hilton Garden Inn Birmingham SE/Liberty Park

Convenient, clean but not cool enough

That it was off the beaten path and felt very safe

Cons That the room’s AC could not be set lower to 69/70 degrees. In Alabama, regardless of time of year, you need cooler air to sleep!

Everything was nice

Cons To far out

Quiet and nice area

Cons Staff was friendly and nice

Big space

Cons Spelled a little old. Could use fresh air fresheners

Not Up to Hilton Standards

Unfortunately, our stay at the Hilton Garden Inn Birmingham SE/Liberty Park has been extremely disappointing and nowhere near the standard we normally expect from a Hilton property. From the moment we entered the hotel, something seemed off. The HVAC system in the main areas does not appear to be working properly. The hotel feels humid and has an unpleasant, musty smell. When we entered our room, it was hot and also had a musty odor. We immediately turned on the A/C hoping it would improve the situation, but the room continued to feel damp and uncomfortable. To make matters worse, my daughter ended up with two bug bites on her legs while we were in the room. I contacted the front desk, and thankfully they did move us to another room. There have been several other issues as well. Only one of the two elevators is working, and the digital floor indicator inside the working elevator is broken, so you cannot even tell what floor you are on. During some downtime, we decided to use the fitness center. Unfortunately, it had a strong mold/mildew smell, and there were no antibacterial wipes available for guests to clean the equipment before or after use. Then this morning, we learned that the cook did not show up for work, so breakfast could not be prepared as expected. One issue by itself would be understandable, but the combination of poor ventilation, musty odors, maintenance problems, cleanliness concerns, unavailable breakfast service, and an uncomfortable guest room points to a much larger problem with how this property is being maintained and managed. I’m not sure what is happening at this location, but this has been one of the most disappointing hotel experiences we’ve had. This property is not meeting the level of quality I associate with the Hilton name, and based on our experience, I would not recommend staying here.

Very nice enjoyed our stay.

Everything was very nice for our stay. Staff was very hospitable and courteous. We enjoyed our stay. Thank you.

Cons Sorry to only thing was TV went out during storms in area - no signal.