The staff was very friendly and the location was fantastic!
Cons The only problem we had was our shower did not work, but they did adjust the rate of our stay to accommodate that issue.
Hilton Garden Inn Louisville Downtown
Staff like Kevin and Kat excel at customer service, but housekeeping is inconsistent and unreliable.
Praised forfriendly staff · great location
Flagged forhigh parking fees · comfort issues with pillows
The staff was very friendly and the location was fantastic!
Cons The only problem we had was our shower did not work, but they did adjust the rate of our stay to accommodate that issue.
Great property and location. Staff and valet services exceptional.
Location was right next to the concert venue. All of the staff were so friendly and helpful. Loves the valet parking.
Cons We had the breakfast buffet and it was not good. Eggs were runny, they were out of several items. Would not eat it again.
The location was convenient to where I needed to be.
Cons The information that booking displayed in the policy doesn't match the policy of the property. ie: per booking parking is $20 a day no reservation needed. Per the hotel its $32 a day. Per Booking the holding fee is $50(one set fee). Per the hotel its $50 per night.
Birthday weekend
Danielle was amazing. She was so friendly and welcoming. It was my husband’s birthday and she was so kind when we checked in.
Bourbon Trail Trip 8/26
Dani did a wonderful job at the front desk, taking care of all our needs. Can’t wait to come back for a longer stay.
Good location. Clean and Affordable. Friendly staff.
Great staff. Just around the corner from Louisville Palace. Clean rooms. Close to a few places to eat.