Praised forfriendly and helpful staff · excellent location · comfortable rooms
Flagged forsome cleanliness concerns · high pricing · limited breakfast variety
9MX · Sep 2026
Excelente estancia. Upgrade a habitación ejecutiva fenomenal.
Excelente servicio en el área de desayunos y snacks. bellisima vista desde las habitaciones y del executive lounge. Alberca con agua templada y una terraza muy cómoda para disfrutar. El gimnasio muy completo y con área de vapor y jacuzzi. Altamente recomendable el upgrade a habitaciones ejecutivas. Dos restaurantes externos y uno del hoitel, donde se puede comer rico. Personal con excelente espiritu de servicio.
10Couple · AU · Aug 2026
Excellent stay. Thank you
8LONDON, ENGLAND · Aug 2026
Good business hotel near centro historico
Good hotel near Centro Historico. Spacious rooms with well appointed bathrooms. Service is kind and corteous, they helped organise trips and were kind enough to help with a late checkout.
There are frequent events and conferences, it is clearly a business hotel.
The events meant a busy lobby and some impact in the availability of the swimming pool or other hotel facilities.
Found the food and drink at the lobby underwhelming but tried its Prime restaurant and liked it very much. Didn't have breakfast in thehotel, there is a small shopping center next door with coffee shops.
9Couple · US · Aug 2026
Food was incredible!!!!
Increíble food amazing staff and the hotel is absolutely beautiful!
Cons There was a massive stain on the side of the bed it looked like lots of blood or similar. That part was uncomfortable.
10Solo · CO · Aug 2026
Increíble
Todo, la ubicación, la atención, el ambiente, las habitaciones
Cons Todo me gustó
10Aug 2026
Excellent hotel with exceptional service
Fantastic hotel in a prime location with excellent service. Right across the street from Alameda park and a short distance to the historical center and a wonderful location. We booked a room on the executive floor and it was super spacious and had great views. The best part is it gave us access to the executive lounge where we had wonderful breakfasts and enjoyed their evening happy hour. A special thank you to Leonel and Ulises who were so warm and welcoming. The servers at breakfast each day were wonderful too. Really enjoyed our stay and can’t wait to come back!