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Check-in was a smooth and pleasant process. Gizem, the supervisor, noticed that I was a Diamond member and kindly upgraded my room, which was a wonderful surprise. She also took the time to check on me during my stay to…
⭐⭐⭐⭐⭐ Overall, I had a wonderful stay at the Hilton Miami Downtown. The hotel was clean, comfortable, and the level of service I received throughout my visit was outstanding. I especially want to recognize Adrianne and…
I am extremely disappointed with my recent stay at Hilton and the level of customer service I received. On my first night, I had food delivered. Although the delivery driver was not permitted to bring it to my room, I w…
I am extremely disappointed with my recent experience at this Hilton property. My sister was listed on the reservation and attempted to check in on my behalf. Before arriving, I called Hilton’s 800 number and was specifi…