Hilton New Orleans/St. Charles Avenue

Last time using Hilton Hotel

The location is great, walking distance to Burdon Street, restaurants, lil markets and shops. Atmosphere walking in is great. Rooms are basically bare, bed, desk, and a desk armless chair. The company must not believe in being comfortable in the room. Then when I asked to check out and go to another hotel, I was initially told I would not be charged for the 1st night. Tori, the front desk supervisor was amazingly professional but her boss Maya, came up overruled Tori and wanted to charge me As I was talking to Tori, Ms. Maya interjected herself into the conversation. She was loud, aggressive and demeaning toward me. All while never making eye contact with me, she meant to embarrass me because she loud talked me in front of the staff and other customers. Maya is rude, unprofessional, and aggressive; all the characteristics of not good a hospitality worker. And she is the boss. I cannot imagine working wirh with her much less for her. The biggest problem is that this is the second time in two years that I have had a bad experience at Hilton while on vacation.

Excellent front desk staff

Tori at the front desk provides outstanding service, offering great support, endless patience, and a warm welcome. She went above and beyond to make our stay awesome!

Excellent Choice

We could not have chosen better accommodations. It was central to everything! We walked everywhere we needed to go! The property was immaculate and the staff were attentive, friendly and professional. The bellman, Ernel was the best. When we return, we will again stay at this property.

Great time in New Orleans

Shai the manager made my experience so much better than it would have been. I really have to commend her professionalism and attentiveness to my issues. She even provided me with recommendations on the next place to eat. If Shai isn't with Hilton I'm not staying.

Location

THANK YOU BRI & TORI!!!!

Shout out to Tori & Bri for their excellent and professional customer service. My son and I were in a car accident while staying here I’m on vacation and they were extremely accommodating and kind<3 Thank you Bri & Tori!