Hilton New Orleans/St. Charles Avenue
Rooms are small, dingy, and poorly maintained with dirty carpets, dusty vents, and inconsistent housekeeping.
Written by AI from guest reviews.
Praised forgreat location · friendly staff · clean and spacious rooms
Flagged forpoor housekeeping · lack of hot water · slow service at adjacent restaurant
Very uncomfortable didnt feel relaxing.
The room was right by the elevator
Cons My room wasn't cleaned during my stay I had to ask 2 times to have it cleaned. Elevators took long to open. Lots of construction going on.
Horrible and uncomfortable
The customer service was ok
Cons Everything was horrible, the smell of the hotel, my room door was coming of the door ceiling,
I would stay here again and again...
Hotel and room was very nice and clean..the staff amazing..in particular Ernel (doorman extrordinaire) was super, he really seems to love his job!!
Cons Our room's view was of a neighboring building's roof and hvac system. We like Hilton so much we're going to join their rewards program with hopes it will afford us a better view in the future.
Last time using Hilton Hotel
The location is great, walking distance to Burdon Street, restaurants, lil markets and shops. Atmosphere walking in is great. Rooms are basically bare, bed, desk, and a desk armless chair. The company must not believe in being comfortable in the room. Then when I asked to check out and go to another hotel, I was initially told I would not be charged for the 1st night. Tori, the front desk supervisor was amazingly professional but her boss Maya, came up overruled Tori and wanted to charge me As I was talking to Tori, Ms. Maya interjected herself into the conversation. She was loud, aggressive and demeaning toward me. All while never making eye contact with me, she meant to embarrass me because she loud talked me in front of the staff and other customers. Maya is rude, unprofessional, and aggressive; all the characteristics of not good a hospitality worker. And she is the boss. I cannot imagine working wirh with her much less for her. The biggest problem is that this is the second time in two years that I have had a bad experience at Hilton while on vacation.
Excellent front desk staff
Tori at the front desk provides outstanding service, offering great support, endless patience, and a warm welcome. She went above and beyond to make our stay awesome!
Excellent Choice
We could not have chosen better accommodations. It was central to everything! We walked everywhere we needed to go! The property was immaculate and the staff were attentive, friendly and professional. The bellman, Ernel was the best. When we return, we will again stay at this property.
