Hilton Norfolk The Main
Rooms are clean and spacious with good city views from higher floors.
Praised forbeautiful building and restaurant · helpful and professional staff · great location
Flagged fordirty room · room cancellation issues
No microwave. No free breakfast
Cons Atleast breakfast
NOT A FOUR STAR HOTEL!
Nothing!
Cons The headboards were soiled and the outlets did not function for recharging devices or not at all! No working refrigerator -they to reconnect refrigerator and desk lamp to other outlets to function. Microwave placed on the dresser unplugged and housekeeping moved the microwave only to find it that was inoperable- broken and dented! Was advised to come down 19 floors to use a microwave behind the reception desk! Impossible conditions! For 348.00 per night I expected more! As a senior traveler at age 72, I shouldn't have move any appliance with an obstructed of the TV and have to travel 19 floors just to have hotel tea. Room only offered Kureig coffee pods and I do not drink coffee!! Booking.com did NOT advise I would NOT receive Hilton Member points because they ARE third party!!! Just awful! I will not book via Booking.com and will end my Hilton Honors membership!
It was a nice stay but for the money, services offered should have been available to me and my family. Everything was ex
It was clean and the staff was good
Cons We stayed on a weeknight so things I thought I was getting were not available until the weekend I bought 8 breakfast buffets only to find it was not offered during the weekend. I also paid $18 to park thru the hotel and later found the garage only garages $13
Beautiful, clean hotel, friendly staff, close to everything. Norfolk is a beautiful city!
It’s so close to everything. We didn’t move the car for 2 days, walked everywhere.
Cons A little pricey, but not too bad. It was a nice treat.
Keep up the good work
The different restaurants in side and outside of the hotel. The river view 😍 from the corner room. And the hotel and restaurant staff was amazing.
Cons N/a
