Hilton Prague Atrium

Excellent hotel, friendly staff, great breakfast and superb gym.

Nice hotel, close to public transit. One staff member at reception was quite unfriendly.

Located far from town you have to walk through several major streets to get to places of interest. Poor staff attitude. Receptionist gave us wrong room number and when I went back, instead of apology, she says “just talk to my colleague.” Bistro service slow and attitude poor too. Toilet has got to be the worst design I’ve ever seen. Access constrained by a sink and an in-swing door with a handle that catches your cloth as you walk in. You cannot get in if you’re big (no more than 2 ft clearance by my estimation). Toilet paper constantly falling off the holder….

Excellent location. Near the train station, McDonald’s and a 10 -15 minute walk to the city square and some shopping malls. It was busy at the hotel due to a McDonald’s convention and McDonald’s people staying there. The staff were invaluable and nice. I had an issue with the air conditioning in my room. I like my room to be cold, which helps me have a good night's sleep, but for some reason, the air conditioner would not go cold even when I had the temperature set to 17 °C. It looked like it was set to only air and we had no control.

Most excellent

I’m a Hilton Honors member and was looking forward to a comfortable stay, but unfortunately my experience was disappointing. The room itself didn’t feel quite up to standard — it lacked the welcoming and polished atmosphere I’ve come to expect from Hilton properties. Additionally, one of the biggest frustrations was being interrupted in the mornings while trying to sleep in. Despite having no reason for early disturbance, staff entered or knocked on my door, which made it difficult to rest and enjoy my stay. As a loyal guest, I expected a higher level of attentiveness to comfort and privacy. I hope management takes this feedback seriously, as the potential for a much better experience was there, but these issues left me dissatisfied.