Hilton Richmond Downtown
Staff genuinely cares and front desk handles problems well, though you'll find inconsistent service depending on who works.
Written by AI from guest reviews.
Praised forcentral Location · clean and convenient
Flagged forhorrible cleanliness · unorganized management
I feel dirty staying here
The hot tube actually worked
Cons I stayed from Monday to Saturday and never got room service
Reasonable and comfortable
The beds in the rooms were spacious. The refrigerators need to be updated. They can fix some of the rusty parts in the room like in the restroom. The sinks ran slowly, but besides that it’s bigger than the Marriott and I went from the Hilton to the Marriott.
Cons It’s a little old and rusty, and can be updated. At least the elevator in the aging structure.
Awesome
Tallisha up front was very pleasant and super helpful, please thank them for us! We loved the restaurants in the hotel We will be back for sure
Only went for a 1 night stay, had to work the next day. I went for an event. The room was clean and comfortable. The staff was courteous and friendly. The only inconvenience was there was only 1 out of 4 elevators in operation on a Saturday during check in.
Cons The pool was ice cold the thermostat was broken it was hot I went down to the front desk they said someone would come and look at it no one came the pillows weren’t comfortable beer caps all over the outdoor area by the pool
Phenomenal service!
Zee was extremely friendly and accommodating! She had a sunshine personality which started my day off great! She’s a keeper! Keep up the great work ☀️❤️
