Hilton Richmond Hotel & Spa/Short Pump: Verified Room Scores

Hilton Richmond Hotel & Spa/Short Pump

12042 West Broad Street · Richmond, VA 23233

Housekeeping quality swings wildly: some guests found rooms clean and spacious, while others discovered hair in beds, stains on mattresses, and lingering odors. Key card access and room technology fail frequently. Service desk staff like Elliott and Cedric shine, but restaurant service and management handling of complaints disappoint.

Upscale Quiet

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Guests

2 guests

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12042 West Broad Street
Richmond, VA 23233

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Amenities

Source: Google Hotels

🏊Swimming Pool Yes

🏋️Fitness Center Yes

💆Spa Yes

🍽️Restaurant Yes