Hilton Sacramento Arden West
This hotel has a nice lobby and comfortable beds, but the rooms are dated with popcorn ceilings, broken fixtures, and bathroom issues.
Written by AI from guest reviews.
Praised forclean rooms · excellent food · comfy beds and pillows
Flagged forbad service · mold in room · noise issues
Average for the amount you charge per night i didn't feel that thos hotel as a five star rating
The conference rooms for meeting and the location.
Cons Train staff to acts as a representative of Hilton. During breakfast the waiters are rude when placing orders from the menu.
The customer service was good. The facility itself was old. It is located adjacent to a junkyard with a large homeless p
It was a short drive to the friend I was visiting.
Cons My first room didn’t have a working AC. They couldn’t move me that night but did provide a box fan. The second room the shower cut in and off on the first day. I was initially charged both through booking and on my credit card. That additional charge was removed after a several requests.
It was great over all I just don’t like being charged for waters that should be completely to rewards members
The location
Cons Charged me for two waters even tho I’m a rewards member
En general todo estuvo bien
Cons Todo estuvo bien
Very clean & comfortable
Cons The room was very hot, the air wouldn’t go lower than 68.
The trap hilton
The beds were actually pretty comfortable. And our... air conditioner was good. Heard quite a few guests saying there's wasn't working
Cons Upon arrival which was 10pm we received a dirty room that was not touched by house keeping. They didn't even apologize for that just said oh and that this one should be better! They do not offer a discounted breakfast for guests at all with there restaurant or discounted drink at bar nothing. All halls had strange smell and so did our room.i had to go to most floors because very few had working ice machines. Called front desk at one point to ask a question about door dash delivery. Was put on hold and nobody ever came back. When i went down stairs front desk was there doing nothing. So I just waited in lobby for order instead of even trying to deal with the front desk. This is just hours into our stay..There was always something in the elevators on the floor. Very few channel options on tv.Windows all dirty with finger prints all walls with stains. Smallest door way and bathroom I've ever seen.elevators were very shaky. Pool was so dirty that we didn't even get in and hot tub was out of order. Being a hilton just expected more out of it. Very disappointed in this place worst stay I've had at a place to date
