Hilton Santa Fe Buffalo Thunder

Not worth the Prices Run Down Worn Out

The cozy beds.

Cons The rates absolutely do not reflect the quality of this hotel! The exterior is beautiful and gives the impression of a high-end resort, but once you enter your room, it’s a completely different story. Everything feels outdated and poorly maintained. Our desk chair was torn, and there was still hair in the bathroom, which is completely unacceptable. The restaurants are decent, but everything is ridiculously overpriced. Starbucks charges $0.50 for extra syrup and $3 for an additional espresso shot! It feels like every little thing comes with an extra charge. For the prices this Hilton charges, I expected a luxurious, well-maintained hotel with exceptional service and attention to detail. Unfortunately, that was far from our experience. You’re paying luxury prices without receiving luxury quality. Extremely disappointing!

As expected

Rooms were spacious and comfortable. Nice shower, Beds were comfortable. Nice balcony.

Cons Very long walk to our room.

The cleanliness of the whole hotel. The indoor pool was very nice. The gym was nice. Our room was nice and clean the furniture could use some updating.

Cons The Casino staff were extremely rude. Starbucks closed at 1pm. Half of the restaurants were closed except the very expensive one stood open late. Couldn't take you adult beverage away from the bar.

The cleanliness of the room.

Cons The distance from the elevator.

Excellent hotel with many eating choices. Would definitely stay here again.

The room was very clean, comfortable, and updated with ample electronic hookups. Although there was no microwave in the room, coffee and a coffee maker was provided. Loved the balcony with chairs and a table! The included breakfast at the Iguana Cafe provided an extensive menu selection. (Favorite server was Jimmy!)

Fine

The front desk team was great! Arturo was so efficient and welcoming. We had an amazing meal at Sage. Highly recommend the tomato salad and the Brussels sprouts.

Cons The pool closed end of September and I didn’t see that on the bookings site. I did look at the hotel website afterwards and it was on there. I came down from Alaska so the 72° New Mexico “winter” temperature would’ve been a great pool day.