Hilton Tulum Riviera Maya All-Inclusive Resort
Staff work hard and activities are fun, but the resort has real maintenance problems.
Written by AI from guest reviews.
Praised forbeautiful location · excellent food quality · friendly staff
Flagged forhigh prices for store items · pool closures
Espectacular todo, excelente servicio
Cons Todo muy bueno
Fabulous
Everyone very friendly.
Cons The ladies at the shop store.
I would recommend this to everyone
EVERYTHING!!! Nice views and the atmosphere was great
Cons The bed was not comfortable at all. That’s the only complaint
La comida y atención son excelentes
Todo en general el servicio es bueno, las instalaciones y la habitación limpias y en buen estado
Cons Faltaron mas actividades durante el día
Stains on Bed, Towels and Stinky Pillows
Currently here and not a good impression so far, there are a few pillows on my queen queen room that have a musty, sweaty and humid smell (I wish that you could smell it, it was so unpleasant), to me it seems like the housekeeping didn’t change them. Additionally, there is a light out in the restroom, orange reddish stain in on one of the beds. Not a good impression so far. The hotel is beautiful but it seems at least in my case the housekeeper didn’t do a good job on my room. I hope that service only goes up from here
