Holiday Inn Arlington at Ballston by IHG
The staff is genuinely kind and helpful, but the hotel is falling apart.
Praised forexceptional customer service · great location
Flagged fordirty bathroom · poor room quality · overpriced accommodations
Freezing shower
The location is very good and the staff were nice, but I have to rate it a 1 star due to the inadequate shower. I turned my shower on full hot and it started out luke warm. Thought it would warm up, but instead it went ice cold. Unfortunately I really don't like a freezing shower. Everything in the hotel is a bit dated. Blow dryer did blow, but barely. In the end the shower did go back to luke warm - enough to quickly finish.
Time to refurbish the building
Locatoion, friendly staff
Cons Lack of reconstruction, like not-functioning door-locks.
Such great value for the property and location.
Cons Parking is not free.
Non-existent phone number - did they not pay their phone bill?
Our flight to DC was cancelled due to a groundstop at all DC airports on March 13, 2026. When we tried to call the hotel, their phone number from their website and on their email correspondence ( 1-703-243-9800 ) was not working, not functional. Even IHG Guest Relations could not reach them. There was no way to cancel. The email address listed is non-responsive. There is no way to reach this hotel. I cannot understand how they can function like this.
I stay was pleasant because of the staff and my family but the hotel needs a total upgrade.
The staff were kind and professional.
Cons There were so many aspects of the hotel that were just rundown. The elevator was in disrepair. The wallpaper and carpet were worn. The tv didn’t work until my uncle came and beat it up to stay on. The toilet and sink leaked.
Add more lighting in the parking lot. Rather dark in the evening. It will feel more safe in that area of the property if it were well lit. Otherwise, my stay was great.
