Holiday Inn San Antonio-Riverwalk by IHG
Great location on the Riverwalk with friendly staff, but cleanliness is inconsistent.
Written by AI from guest reviews.
Praised forgreat service · friendly staff · good location
Flagged forcleanliness issues · room quality below expectations
I thoroughly enjoyed the unique architecture of the building, which added so much character to our stay. It was truly a standout feature that made the hotel feel special and welcoming.
Cons As someone who prioritizes cleanliness, I was disappointed by the state of the bathroom. I found significant grime under the sink and in the faucet spout, and unfortunately, there was an ant infestation around the vanity area, which made the space feel unhygienic.
Location and room size - great!
I liked the location. The Riverwalk was pretty much out the door and around the corner of the building. Great location! I liked the size of the room. Spacious. Huge TV. Pretty furniture. We appreciated the free child's buffet and stay.
Cons I did not like that the room (for what I was charged a night) did not have a microwave. We were very surprised with that. It was an inconvenience having to go downstairs to the lobby to share the ONE community microwave. The room looked clean but there were bugs (roaches) in the room. The restroom, although clean as, smelled. I requested that it be mopped again the next day, but the smell stayed. It just didn't smell nice. I don't know what cleaner is used, maybe it's unscented or maybe it's a low quality, but the restroom smelled. Also, we could not use the garage because of our dually truck. Maybe truck height and size limit should be noted somewhere in your "parking" section. We had to park 2 blocks down. I specifically chose Holiday Inn because it had onsite parking. So that was a disappointment as well. The restaurant food is "ok". We ordered off the menu though, because the buffet was not enticing.
Everything was exceptional except for the elevator for parking garage being broken
Cons I paid for breakfast but never ate
Hermoso hotel en una hermosa ciudad
Ubicación, habitación y servicio al cliente
Cons No incluye desayuno y no incluye parqueo el cual es costoso
It was okay
Close by the river walk
Cons I didn’t like that it didn’t include breakfast. Why pay extra when you’re already staying at the hotel Update snack pile specially, knowing if there’s an event happening around the area
Customer service is outstanding.
Cons N/A.
