Holiday Inn & Suites Vancouver Downtown by IHG
Rooms are clean and spacious but have thin walls, weak AC, and oddly split bathrooms with poor shower pressure.
Praised forfriendly and accommodating staff · great location
Flagged forcleanliness issues · amenities not as expected
Jätte bra hotell till bra peng med ett fantastiskt läge
Det ligger helt perfekt. Bästa gatan Granville street. Dom har en restaurant som har jätte god frukost och middag. Väldigt hjälpsam personal. Sköna sängar.
Cons Det kanske är lite slitet men välstädad.
The location and overall look of the hotel exceeded expectations for a Holiday Inn.
Cons I am extremely disappointed with how this situation was handled, particularly after the fact. During a one-night stay in Canada, at approximately midnight, we discovered what appeared to be a bed bug crawling on my niece. We were traveling with two individuals with special needs, making the experience of having to gather our belongings and change rooms in the middle of the night especially disruptive and distressing. We never asked for our room to be comped. The hotel offered to comp the room because of what we had experienced, presenting it as the least they could do under the circumstances. At no point during our conversation at the hotel were we told that this offer was contingent upon a later inspection confirming the presence of bed bugs. Now, after the fact, we are being told otherwise. That lack of transparency is actually more upsetting to me than the original incident. Regardless of what a subsequent inspection found, we provided photographic evidence of what we encountered. We did not make a scene, demand compensation, or try to take advantage of the situation. We simply wanted our family moved somewhere we felt safe so we could get through the remainder of our one-night stay. If the compensation was truly contingent upon inspection results, that should have been clearly communicated to us that night. Changing or qualifying the terms afterward feels misleading and has seriously affected my trust in how this hotel and IHG handle legitimate guest concerns. At this point, the compensation itself is more trouble than it is worth. What I find most disappointing is the way the situation was communicated and handled. A difficult incident could have been resolved with honesty, transparency, and good customer service. Instead, the handling of it afterward has left a far worse impression than the original inconvenience.
Good quaity hotel
Cons A little off the tube line
When we arrive the staff who assist us is freindly but even your a member of IHG loyalty there were no benefits when i a
it’s near to granville
Cons expectation versus reality is not good, the value of money we paid for was not there.
Pas mal.
Cons Le bruit de la musique qui provient peut-être du même bâtiment que l'hôtel nous a empêché de dormir la nuit de samedi.
it is good experience to stay with you , location was good , breakfast was excellent .
Cons the only thing i requested the rooms to be close but when i chick in they said when do not have close , me and my kids in different floor ..
