It was sad to be treated indifferently after staying 5 days in this hotel.
What was luxurious was the Pearl's aluminum water bottle, I indulged in drinking from it every day because we don’t drink alcohol. We got cited for taking this aluminum water bottle from the library. I also love the lavender body wash and lotion. I love how we were given a short history of the hotel when we checked in. It took me 3 days to appreciate the place. The longer I stay, it grows on me and feels a lot more 5-star esp during weekends.
Cons Someone went into our room even with DND sign to deliver 6 glasses of bottled water for no reason. There are only 2 of us, and we still have 2 glass bottles in there. Someone wants to call us out for taking PEARLS aluminum water bottles instead of drinking the water in glass bottle. We were humiliated and, at the same time felt unsafe that DND was broken. It’s hard to sit on springy old upholstered chairs in the lobby and at Sternewirth bar. Toilet sit so cold with poor ventilation. The hotel was supposed to have Engineering check who went into the room when a sign was placed as Do Not Disturb. Someone had placed 6 unwanted glass bottles of water for unknown intentions. It’s distressing to think someone went into our room, and the hotel didn’t get back to us about their findings. We stayed here because my son graduated from the nearby Army base. We dined at Mesquite, Ladino, Best Quality Daughter, Butcher House, and Lorianne. We shopped at many good restaurants close by, shop at Pullman Market. The hotel parking is not free, $45 a night.