Hotel Granvia Osaka

I had to book this hotel suddenly at night due to a flight issue, and unfortunately, it was a very unpleasant experience. When I made the reservation through Hotels.com, I clearly entered 2 adults and 2 children (ages 13 and 14) and even paid extra for breakfast for everyone. However, at check-in, the hotel staff insisted that children over 12 years old must pay as adults for breakfast, so I was forced to pay an additional 9,200 yen. I had already paid 111,731 yen for the room in advance, and if I had known I would be charged extra like this upon arrival at 1:30 a.m., I would have chosen a better 5-star hotel instead of this old one that only has a good location. The breakfast was definitely not worth 4,200 yen per person — convenience store food nearby would have been much better. The hotel is connected to Osaka Station, which might be convenient during the day, but it was a nightmare at night. I arrived after midnight, and all the entrances and stairs around the station were closed. It took me over 30 minutes wandering around to finally find the hotel lobby. Even though I sent a message in advance saying what time I would arrive, the hotel never replied or offered any check-in guidance. If you plan to come back late at night, this place could actually be quite inconvenient. The location is good during the day, but the facilities are very old. For the price I paid, there are many better options in Umeda. I would never stay here again.

Great location, very close to osaka station which has lots of eating and shopping options. Had use of the club lounge and also got the breakfast with the room. Amazing breakfast buffet!

Well cared for, lots of options for eating in close proximity but bathrooms are typically small.

Loved our stay, a great position to enjoy Osaka!

The location was great, connected to the subway. Room was clean and had a little button to tell the staff to clean or not clean the room.

Rooms are a little dated.