Hotel Hills Sarajevo Congress & Termal spa Resort

Hotel hills, home from home

Well located, nice 5 star service hotel. Food was nice. Staff very helpful. Many things to do like pools, padel, spa, shopping close by. They treat u a smile

Leider haben wir nicht auf die vielen schlechten Bewertungen der anderen Gäste geachtet und trotzdem dieses Hotel gebucht. Das Personal bis auf eine Rezeptionsmitarbeiterin war durchgehend frech und unhöflich. Ein NoGo in der Hotellerie! Null Service . Da unser Flug am nächsten Tag ziemlich früh war, baten wir 2x darum, uns Lunchpakete bereit zu stellen. Unsere gebuchte Zimmerrate war inklusive Frühstück. Am Abreisetag waren dann keine Lunchpakete für uns vorbereitet. Die Sauberkeit im Hotel ist unter dem Niveau eines Sternehotels. Mein Sohn hat nach dem Baden im Thermalbad einen Ausschlag bekommen. Das Zimmer war ok, das Bett auch . Das Badezimmer leider schmutzig Das Frühstückspersonal total lustlos und unhöflich. Patzige Antworten bei einer einfachen Frage wegen der Milch. Dieses Hotel werden wir nicht mehr buchen und auch nicht weiterempfehlen.

Best hotel in the world

This hotel has it all you must come here, they are the most professional hotel I have been to.. will definitely come again

Worst hotel ever!

Worst hotel ever! Threw away the passports. Racist, antisemitic and stupid. Won't visit again. The host should be punished

AVOID HOTEL HILLS – Extremely Disappointing Wedding Experience

I am writing this review so that future couples can get a realistic picture of what to expect if they decide to organize their wedding at Hotel Hills. Had I known then what I know now, I would never have chosen this place for the most important day of my life. 👉 Food & Service – Far Below Standard Dinner was served cold and in waves – half the guests were eating while the other half were still waiting. The soup, which was supposed to be a proper starter, was reduced to just a few spoonfuls. Drinks, advertised as “unlimited,” often took up to 30 minutes to arrive, and some guests never received theirs at all. The mezze plate was a joke – three slices of dry meat and three pieces of cheese. Either they were cutting costs or this is their actual “standard,” but in no way is it worthy of a hotel claiming five stars. Overall, the food was tasteless, cold, and poorly presented. The only decent part was the cake. 👉 Organization – Complete Chaos On the wedding day, instead of enjoying the moment, I was called down to fix the seating plan because the hotel staff had rearranged it without asking. They had placed the parents of both the bride and groom in random corners of the hall. Had I not intervened, our families would have been scattered all over the place. 👉 Conditions in the Hall The hall was freezing cold. Guests literally asked for blankets, which is something that should never happen in a so-called luxury hotel. 👉 Hotel & Accommodation International guests, including those who traveled from Norway, arrived to find their rooms not ready. In some cases, they even walked into rooms that looked like they were already occupied, with personal belongings scattered around. When they complained, the reception staff told them they were “lying” and to go check again themselves. Absolutely unacceptable behavior for a hotel that promotes itself as five-star. Needless to say, these guests made it clear they would never return. 👉 Final Impression My wedding at Hotel Hills was marked by unprofessional staff, poor service, and total disorganization. I am not writing this expecting the hotel to improve – I doubt it will. I am writing so at least one future couple might read this and avoid making the same mistake. Sarajevo and the surrounding area offer many beautiful venues for weddings, and if I could choose again, Hotel Hills would definitely not be an option. The entire concept of this hotel falls far below what is advertised. Walking through the hallways you’ll even find shoes lined up outside rooms – something you’d expect in a hostel, not in a supposed five-star hotel. And lastly, the management deserves a mention. Ms. Mirha, in particular, left us with the impression that she simply does not care about weddings at all.

Hotel weder die 5 sterne noch den Preis wert!

Die Zimmer sind auf dem ersten blick super, aber bei genauem betrachten sah man dass das Hotel schon etwas "älter" ist. Gebrauchsspuren an ziemlich allem sind zu sehn. Grundsätzlich hat mich das nicht gestört da ich über solche Sachen hinweg sehe, jedoch ist der Abdluftventilator im Bad (geht gleich an sobald man im Bad das Licht an hat) sehr störend laut, aber das schlimmste kamm erst nach der ersten Nacht. Wir hatten auf der Ablagefläche im Zimmer über die Nacht etwas essen/überreste vom Essen liegen gehabt, die dann eine Armee von Ameisen anzog und die dann im Zimmer blieben, und erst nach wiederholtem beschweren bei der Rezeption wurde uns erst ein neues Zimmer gegeben. Ich Persönlich finde es eine frecheit diesem Hotel 5 Sterne zu geben und vor allem bei dem Preis den mal zahlt (man zahlt in Sarajevo im zentrum einen besseren Preis für ein besseres Hotel.)