Hotel Matilda

Lovely couples retreat stay

Great location, steps from the central square and beside a large park. The property is beautiful, lots of cool art throughout the property and rooms. Our room was nice. The service was excellent. We had a few things we needed help with and the staff was super attentive and had solutions to all our issues. Thanks for a lovely stay!

Merci but not again....

Sort of boutique hotel Rooms are small. No view and nothing special Pool is ... Only location and valet are good More than 400usd for 20sqm average room with no view and even corridors front of your windows Cherry on the cake, no benefit to be with good Mariott statut Many hôtels in town... Better to go to another one

STAY HERE FOR SURE.

AMAZING! The rooms were gorgeous. The food delicious. The service impeccable. The location PERFECT. Highly recommend this spot for any type of traveler! It was luxury but with a comfortable "home" feel, which is hard to do. And let's talk about the spa. Wow. They have a personal (solo) steam room, which is an extremely unique experience. You can steam and cold shower at the same time; they provide a scrub while in there as well. And the massage and facial were excellent. LOVED the spa experience here . Highly recommend this spot for all parts of travel — and highly recommend San Miguel as a destination.

Hospitality at its finest

Wonderful hotel! Everything from the atmosphere, the rooms, the food, it was absolutely lovely. I stay in over 150+ nights a year and this was one of the most enjoyable hotels I have visited. I was here for business but the atmosphere made it feel like a vacation. But what really set this hotel apart was the staff. Everyone from the front desk, concierge, waitstaff and housekeeping were all top notch. When you take pride and are happy it shows and this hotel is doing it right. Hospitality at its finest:

Horrendous. Avoid!!!

Went to San Miguel to celebrate my husband’s birthday. Told the hotel that it was his bday when making the reservation. We made a huge mistake of staying here. They didn’t acknowledge it in any way - no champagne, no card, no balloons. And we are BOTH gold members. The photos make it look glossy and shiny, but it’s not at all. It’s a horrible hotel. Terrible service and completely inattentive staff. First day we found long strands of black hair on the floor, second day a roach crawling across the nightstand. Furniture is dated and dirty. GUSTAVO at the front desk was defensive, dismissive and unhelpful when we complained. We checked out the next day and lost a day of our vacation to packing, and then unpacking at the new hotel. On top of it all - no apology and they’re refusing to refund our unused points. Do not stay here if you want a relaxing trip or to be made to feel special. This is not the place.

Worst hotel in SMA.

If I could give this hotel 0 stars, I would. The check-in experience was horrendous. The receptionist spent most of the time explaining everything the hotel doesn’t offer: no upgrades, no late checkout, only one bottle of water per room, and any additional water comes with an extra charge. Even breakfast was disappointing — apparently only juice and toast are included, and anything else costs extra. To make matters worse, the concierge (last name Lopez) openly complained that the hotel owner dislikes the Marriott Bonvoy program, said the system “doesn’t work,” and mentioned they want to leave the program soon. What a terrible first impression. The entire atmosphere felt hostile and unwelcoming, as if nobody working there actually wanted to be there — probably because of poor management or ownership. Honestly, it’s no surprise I seemed to be the only guest staying at the hotel. There are countless better options in SMA. Do yourself a favor and stay somewhere else.