Hotel Riu Plaza Guadalajara
Staff treat you well and rooms are spacious, but the hotel is aging badly with tired furnishings, strange smells, and maintenance issues that don't justify the 5-star...
Praised forfriendly staff · modern amenities
Flagged forservice delays · issues with room bookings
Great Hotel and excellent service
Riu is My favorite hotel in GDL! I’ve stayed in many but the restaurants, bars service and especially the rooftop are worth every penny!
Excellent location
Everything was perfect, except how hot our room was. We would leave the A/C on all day and it would still be hot.
Very nice hotel
I loved this hotel, conveniently located, great views, nice rooms, everything clean and in great condition, there was work in the pool which was unfortunate, but it will make the hotel even nicer. I was disappointed with the elevator service, one of them was not working and it took forever to go up/down. The restaurant was great, the food was good, and the waiters very friendly and helpful
Don Julio Wellness Trip:
I had the best experience. The staff was kind and friendly. Breakfast was exceptional!!!! I give 10 stars hands down.
Great hotel! RIU beds are terrible
Healthcare tourism. We traveled to Guadalajara to access Healthcare. The hotel is fantastic. Unfortunately, every bed at RIU properties are harder than the floor. I hunt in the bush of Canada for weeks at a time and sleeping on the ground is more comfortable. Who ever buys there beds needs to figure this out.
Nice place to stay, customer service not at its best
Nice place but several issues make the place not perfect(no help to carry the baggage, not even showing willngness to help. Seems like help is selective. Misscommunication bettween reception and bookings). Didnt feel like hospitality is the hotel biggest strength.
