Hôtel des Mille Collines

Outstanding customer service - a lesson in hospitality.

I love your lobby, pool deck restaurants, gardens

Your lobby and dining room has been beautifully modernized, but it is anticlimactic to enter your guest rooms which looks like they haven't been upgraded in 20 years. You should also invest in memory foam mattresses.

Historic hotel that could use a bit of an update

This historic hotel is renowned as the place where Paul Rusesabagina courageously sheltered and saved over 1,500 individuals during the 1994 Rwandan genocide, a story vividly portrayed in the film "Hotel Rwanda." While there is a plaque honoring the hotel staff who tragically lost their lives during this dark period, it would have been meaningful to see a tribute specifically recognizing Rusesabagina's heroism. The hotel itself, though somewhat dated, offers a charming ambiance and is impeccably clean. The staff are exceptionally friendly and accommodating. Dining at the main floor restaurant is a treat, with a menu featuring delicious local cuisine. The included breakfast is decent, highlighted by a nice omelette bar, though nothing particularly extraordinary. We stayed in a spacious and comfortable junior suite, though the shag carpet certainly felt like a blast from the past. The pool area is inviting, and the Friday night cultural show is a must-see experience. Overall, we found the hotel to offer great value for the price.

Great stay

One night stay here after 2 weeks travelling around. Everyone was helpful and friendly. Staff around the pool worked hard to make sure everyone had beds & towels Food was great & view of the city was fabulous from our balcony.

Kind, clean, comfortable!

Very warm, helpful and kind staff. Allowed me to check in very early. Lovely garden area and pool for relaxing. Great views from my balcony. Undoubtedly a little dated but all other aspects made up for this.

Nice hotel but some issues.

The hotel was fine. For some reason, the restaurant was closed for dinner but it was possible to get food at the bar. One night, I was woken 3 times by hotel staff for no good reason and the hotel is threatening to charge me for a cancelled reservation. There are some very good people working there but overall it was not my best hotel experience.