Praised forgreat location · clean rooms
Flagged forpoor service · limited amenities · high cost
8Couple · US · Oct 2026
Overall my stay was pleasant- my only complain was upon checking in early clerk was did nothing make one feel welcome or
For the most part all staff was friendly. Place is clean. Location was perfect.
Cons I was distraught by knowing theirs a fee to hold on luggage’s.
4Couple · GB · Oct 2026
Good location, comfortable facilities but awful welcome staff
excellent central location
comfortable and clean room
Cons having arrived off a cross Atlantic flight and undergone a gruelling public transport passage from JFK to the hotel we were greeted with possibly the least friendly and welcoming reception staff I have ever experienced
10Solo · US · Oct 2026
Great staff clean room comfortable bed.
Cons Great stay good bar, good food.
8Couple · DE · Sep 2026
Cons Die Extragebühren vor Ort
10Couple · US · Sep 2026
Muy buena
Súper céntrico, muy moderno y limpio
Cons Que no te ponen ni 1 sola botella de agua en el cuarto
7Group · US · Sep 2026
Great for my purpose of right at Grand Central. This was a business trip.
The room was a nice size and clean. Very spacious for a NYC hotel. Bobby at the bell stand is very friendly. Staff at the front desk could be friendlier at check in.
Cons Extra fees are excessive. Free water bottle in the room would be nice for over $500/night. Paying to store luggage is annoying.