Hyatt Place Raleigh / Cary

A great place with a great staff. I will come back for my next trip to Raleigh.

Excellent hotel, adorable staff but bad communication with booking.com

Even we have a problem at check-in, the receptionist was nice and empathetic toward me. He solve the problem in the way everyone should solve problems to customers. He should be managing the hotel and not the actual manager that was the one who did not respect our reservation even I called the day before informing a delay on our trip and please not to cancel. He said yes but it seems he later forgot. When we arrived our reservation was cancelled and the hotel was full. The receptionist, after our insistence, acted proactively, solved the problem, was nice, and provided services.

Cons It's a good hotel, even the included breakfast was good. Staff was nice. It's walking distance to the Raleigh Stadium, but have bad communication with Booking.com if you need something send an email directly.

My overall stay was great. The reasoning because the room was clean was able to get additional towels and wash clothes.

The customer service was exceptional. I received accommodation and concise details on what I had access to do while my stay.

Cons The water temperature of the shower.

Convenient location, great breakfast, comfortable accommodations, and pet friendly!

Breakfast was very good, the hotel was clean, the bed was comfortable, it was dog friendly which was the best part.

Cons It would have been nice to have coffee/tea available throughout the day/evening. The bathroom is small so a fan would have been helpful.

We will stay again at the Hyatt Place Raleigh-Cary

Check in was easy. the Hotel was clean and quiet. The beds were very comfortable. The exercise room was clean and well equipped. We enjoyed the inclusive breakfast.

Cons There was nothing that we didn't like. All was good

It wasn't worth the money AT ALL!!!

The staff were super nice. Breakfast was really good.

Cons My room smelled liked mildew. Also, housekeeping only cleans your room every other day and they leave at 3:00 pm which means there's no one to bring you washcloths and towels. I didn't know this until coming back to my room around 5 pm and found the wet towels that I had stacked neatly for housekeeping still on the carpet. When asked what to do with the dirty towels, the front desk worker advised me to leave them there until morning or bring them down when I came downstairs to get washcloths and towels. I refused to have damp towels on a carpeted floor in a room that already smells like mildew. Plus, who wants to look at that? There's no room to place them in the bathroom as the toilet area is too small. My husband had to take the dirty towels downstairs and get new ones because the front desk worker couldn't leave the front desk. He literally had to take dirty towels through the hotel. For the amount of money that I spent, this was unacceptable. It was either leave the damp towels on the carpeted floor or take them down ourselves. I wouldn't recommend.