Hyatt Regency Algiers Airport

Wouldn't stay here again

I was double charged for a one night stay. When I tried to get the issues rectified, no one was prepared to help or took responsibility. When you leave the hotel, no ones responds to you emails or phone calls. Also, the bathroom had no soap.

Very satisfied

Overall very satisfied. Ibrissem was very professional at the check in and also Marwa at the check out, both speedy and smooth. The 6th door housekeeper nour al Houda answers to all my needs with a smile and the room Was well done. Mourad the shuttle’s driver was helpful and kind . The whole associates I interact with , were very helpful and very nice to answers with a smile . (10out 10 ) Vey happy with my stay .

Worst Hyatt from the whole network

Very very unfriendly and rude staff. Only the cleaning staff is doing their job properly and are nice . There are far better hotels than this one.

Unexplained unexpected over charge with out explanation

Absolutely appalling customer service. They double charged my bank card without me being aware and now refusing to return the extra amount. This is despite me raising a complaint with the guest services. In addition to this, the customer service was appalling and basic items such as soap were not available during my stay.

Modern and comfortable

We stayed at Hyatt Regency Airport in Algiers for 4 days, it was a family gathering for a wedding in the City of Algiers. The hotel is brand new, the rooms are comfortable and modern, with large TV screens and nice layout, the furniture allows plenty of storage space. The restaurant / buffet is large and nicely laid out, the food is very good with a variety of choice for breakfast. The hotel is conveniently located close to the airport, there is a walkable bridge connecting the main terminal to the lobby. Although the close proximity, we weren’t bothered by planes talking off or landing, we could barely hear them. There is a gym, as well as an indoor swimming pool. The staff is helpful and nice, but not very organized: our room was not ready upon check in, despite the fact that we arrived at 7PM… There was a shortage of towels for a whole day, in the bathrooms as well as the swimming pool. Despite these little inconveniences, I can highly recommend this newly built hotel, it really met our expectations.

amazing

great experience, excellent service, polite staff, everything was up to standards and beyond, i recommend it to everyone who is coming to algiers and wanting a luxurious experience