Praised forspacious rooms · friendly staff · great location
Flagged forpoor breakfast quality · language barrier with staff
10Couple · RU · Sep 2026
An excellent place to have one's exciting acquintance with a most vibrant city
The property has proved to be fully up to the Hyatt Regency standards, which means maximum comfort, staff's efficiency and great rooms with all the amenities possible.
We would like to thank Ms. Karena Jiang and Bella Zhang for their fantastic professionalism and great service, which went far above one's expectations.
Cons It would be great to train more staffers in English, which should further improve their efficiency.
10Couple · DE · Sep 2026
Sehr geschmackvoll eingerichtetes Hotel
Tolles Design , tolles Personal besonders Bella
Cons Dass man nach 22.00 Uhr Essen von außerhalb ordern muss
10Solo · GB · Aug 2026
Great location, lovely amenities and fantastic staff! Their room service - an absolute treat!
Cons All perfect!
7Couple · DE · Jun 2026
We liked it
Excellent breakfast - good location - friendly staff - comfortable beds.
Cons The non-smoker room obviously had a smoking history and the AC did not manage to control humidity.
8Group · MY · Jun 2026
A satisfactory stay with good facilities, but improvements are needed in room comfort, housekeeping consistency, and ser
The hotel met my expectations as a five-star property. The room was clean and spacious, and the location was convenient. The facilities were generally well maintained.
Cons I stayed at The Westin for two nights before moving to this hotel, and I found the room comfort and pillow quality at The Westin to be noticeably better. The room design here feels more traditional and less modern. The bathtub in my room could not be filled properly, which was disappointing. Housekeeping also did not consistently replenish missing amenities and supplies in the room each day. In addition, there is considerable room for improvement in the service attitude and attentiveness of some staff members.
9Group · BR · Jun 2026
Hospedagem recomendada
Café da manhã no padrão chinês. Quarto bom, com banheiro limpo.
Cons Dificuldade de comunicação.