Hyatt Regency San Antonio Riverwalk

Couldn’t stay, terrible customer service.

NOTHING!!!

Cons We reserved this hotel prior to our trip to SeaWorld. We spent 6+ hours in the hot sun. When we went to check into our room at 6:35, the guy checking us in needed to confirm that the room was ready. Well after waiting for 15 mins, it was confirmed the room was NOT ready. We unfortunately were very tried, and decided we could not wait for the room to get cleaned, so we had to go down the street and paid for a different hotel with PHENOMENAL customer service. I was very disappointed with Hyatt, as my kids were looking forward to swimming and relaxing. I think if you are going to allow for “late” check out, that you be mindful of those guest that have already booked a room and are coming and expect to check in when check in time is actually *4:00*. Do better Hyatt! Also, the guy who was checking us in, did not offer us anything while we waited. No drinks, nothing. But mind you, the other customer service reps were giving out wine and water like it was candy.

Maybe.

Perfect location to enjoy the River walk & all San Antonio has to offer.

Cons After booking, at check in I got hit with a $30 destination fee ? What is that about? Unbelievable & a $70 hold just incase????? What is a $70 hold doing for you Hyatt? If I spend $70 then charge me appropriately but to just decide on holding $70 for no good reason seems unnecessary. $35 brunch at hotel is ridiculous! Especially when you leave the hotel and can get breakfast/brunch for $25 pp

Posizione nel pieno del riverwalk. Camera ampia. Comodo il parcheggio pubblico davanti all’ingresso. Cordiali i Concierge e i il valet.

Cons Hotel che necessita di un rinnovamento. Personale della reception frettoloso e freddo. Qualità della colazione scarsa.

Emplacement, vue de la chambre, personnel

Cons RAS

Great stay

Location is exceptional. River walk is right out the door. Comfortable and clean room.

Cons Nothing

A bit Disney-esque but great location

staff & location

Cons n/a